Terms & Conditions

1. Confidentiality & Email Communication

The content of Silk Mile emails and written communications, including any attachments, is confidential and intended solely for the specified recipient.
It is strictly forbidden to share, forward, disclose, copy, or distribute any part of such communications to any third party without the prior written consent of Silk Mile.
If a message is received in error, the recipient must immediately notify the sender and delete or destroy all copies to prevent recurrence.
Any views expressed in communications are those of the individual sender unless explicitly stated to be the official views of Silk Mile.

2. Applicability of Standard Trading Conditions

All business undertaken by Silk Mile, including its subsidiaries, affiliates, agents, and representatives, is subject to these Standard Trading Conditions.
These Terms & Conditions constitute a legally binding contract between Silk Mile (the "Company") and the customer (the "Customer").
Where Silk Mile issues documents containing additional or specific Terms & Conditions, those documents shall govern the services described therein.

3. Definitions

Company: Silk Mile, including its subsidiaries, related companies, agents, and representatives.
Customer: Any person or entity for whom the Company renders services, including but not limited to shippers, importers, exporters, carriers, warehousemen, buyers, sellers, consignees, insurers, secured parties, and their agents or representatives.
Documentation: All information provided by the Customer, directly or indirectly, in paper or electronic form.
OTI (Ocean Transportation Intermediaries): Includes ocean freight forwarders and non-vessel operating carriers.
Third Parties: Includes carriers, truckers, forwarders, customs brokers, agents, warehouse operators, and any party entrusted with handling, transport, storage, or delivery of goods.

4. Company Acting as Agent

The Company acts solely as an agent of the Customer and not as a carrier.
Services may include customs entry, post-entry services, export licensing, regulatory filings, transportation arrangements, and logistics coordination.

5. Claims, Actions & Time Limitations

All claims must be submitted in writing within 7 days of the event giving rise to the claim.
Failure to provide timely notice constitutes a complete defense against any claim.

6. Third-Party Services & Routing

Silk Mile exercises reasonable care in selecting third parties unless expressly instructed otherwise in writing.
Silk Mile does not warrant or guarantee third-party performance and assumes no liability for their acts or omissions. All claims related to third parties must be brought directly against them.
The Customer bears all related costs incurred by Silk Mile in connection with such claims.

7. Quotations & Rates

All quotations are non-binding and for informational purposes only unless confirmed in writing.
Rates are subject to: final weight and dimensions, and official changes in international fuel indexes.
Rates apply only to general, non-hazardous, stackable cargo packed for airfreight.

8. Customer Responsibilities & Information Accuracy

The Customer must review all documentation filed on its behalf and promptly notify Silk Mile of any errors.
Silk Mile relies entirely on Customer-provided information.
The Customer bears full responsibility for accuracy and completeness and indemnifies Silk Mile against all resulting claims.
Verified weights must be provided using certified equipment, and Silk Mile may rely on such weights.

9. Declared Value, Insurance & Liability

Higher declared values are requested only upon written instruction.
Insurance is not provided unless requested and confirmed in writing.
Silk Mile liability is strictly limited:
- Non-customs matters: USD 1,000 per shipment
- Customs matters: USD 100 per entry or brokerage fee paid, whichever is lower
No liability for consequential, indirect, incidental, statutory, or punitive damages.

10. Payment Terms & Advances

All charges are payable in advance unless credit is approved in writing.
Invoices must be settled per agreed payment terms.
VAT, duties, customs fees, port charges, and official charges are billed separately as per official receipts.

11. Indemnification & Hold Harmless

The Customer indemnifies and holds Silk Mile harmless against all claims, fines, penalties, legal fees, and damages arising from Customer acts, omissions, or inaccurate information.

12. Lien & Right to Sell Cargo

Silk Mile retains a continuing lien over Customer goods and documents.
If outstanding amounts remain unpaid, Silk Mile may sell cargo after proper notice.
Net proceeds will be refunded to the Customer after deductions.

13. Records & Compliance

The Customer is solely responsible for maintaining statutory records.
Silk Mile does not act as a record-keeping agent unless agreed in writing.

14. Amendments

No modification is valid unless made in writing and signed by both parties.

15. Compensation

Silk Mile compensation is in addition to carrier charges or any sudden charges or official receipts.
Detailed breakdowns are available upon request.

16. Force Majeure

Silk Mile is not liable for delays or failures caused by events beyond its control, including natural disasters, war, strikes, government actions, sanctions, or labor disputes.

17. Governing Law & Jurisdiction

Governed by the laws of the United Arab Emirates and/or Lebanon.

18. Final Operational Conditions

Storage, packaging, loading, insurance, customs documents, and permits are excluded unless expressly agreed.
Delivery and transit times are estimates only.

19. Notices

All notices and instructions must be in writing.

20. Amendments

These Terms may only be amended in writing and signed by authorized representatives of both parties.