Get in Touch ↗

Privacy Policy

Last Updated: 03.01.2026

Silk Mile ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, company name, and job title provided when you contact us or request a quote.
  • Shipment & Business Data: Cargo details, origin/destination, consignee information, and related logistics data required to perform our services.
  • Technical Data: IP address, browser type, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.
  • Communications: Any information you voluntarily provide when corresponding with us by email, phone, or through our website forms.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our logistics and transportation services.
  • Process and fulfill shipment requests, customs documentation, and related operations.
  • Communicate with you regarding your shipments, inquiries, and service updates.
  • Send promotional or informational content where you have consented to receive it.
  • Comply with legal obligations, regulatory requirements, and customs authorities.
  • Analyze website usage to improve user experience.

3. Sharing of Information

We do not sell or rent your personal data. We may share your information with:

  • Third-Party Service Providers: Carriers, customs brokers, warehouse operators, freight forwarders, and other logistics partners necessary to deliver our services.
  • Regulatory & Government Authorities: Customs agencies, port authorities, and other official bodies as required by applicable law.
  • Group Entities: Silk Mile subsidiaries, affiliates, and representatives involved in the delivery of services.
  • Legal Obligations: Where required by law, court order, or to protect the rights and safety of Silk Mile or others.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment and customs records may be retained for a minimum of 5 years as required by applicable trade regulations.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and settings.
  • Analyze traffic and usage patterns.
  • Improve website performance and user experience.

You may disable cookies through your browser settings. Note that some features of our website may not function properly without cookies.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

As a global logistics provider operating in more than 127 countries, your information may be transferred to and processed in countries outside your country of residence, including France, Lebanon, Saudi Arabia, Egypt, UAE, and Turkey. We ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data where applicable.
  • Restriction: Request that we limit the processing of your data.
  • Objection: Object to the processing of your data for certain purposes.
  • Portability: Request transfer of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

11. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates and/or Lebanon. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts therein.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions or concerns, please contact us at:

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.